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03:16:032026-09-30

Certificates of free sale of cosmetics, personal care products and biocides

AEMPS HEADQUARTERS > Procedures > Medical Products, Cosmetics, Personal Care and Biocides > CERTCOS_CLV
Access to the app
Target persons

Companies established in Spain that have the status of manufacturer, responsible person, responsible for marketing or distributor of cosmetics, personal care products or biocides competence of the AEMPS.

The objective of the CERTCOS application is to facilitate the management of export/free sales certificates of cosmetics, personal care products and biocides, issued by the Health Products Department of the Spanish Agency of Medicines and Health Products.

Through this application you can:

  1. Submit applications for export/free sales certificates of cosmetics, personal care products and biocides AEMPS competition.
  2. Correct the possible incidents in the request, if necessary, until the issuance of the certificate.
  3. Desist from an export/free sales certificate application.
  4. Download the certificates issued by the AEMPS.
  5. Request new certificates from others already issued.
  6. Check the status of processing of applications.
Request for access

Entities must request access credentials (user and password) through the link located on the entry screen in the application.

Access requests will reach the AEMPS, where, after being validated, the user will be registered and will be provided, via email, with the username and password with which you can access the application.

The entity shall be responsible for the custody and management of the use of these credentials within its organization. To prevent fraudulent use by people who have lost the ability to access the application, the password must be changed each time these circumstances occur.

In any case, it is recommended to change the password frequently, and always the first time the application is accessed.

The system will communicate the access keys automatically to the email address provided by the users.

Documentation
Characteristics of the client teams

What authentication methods are needed?

What characteristics should the computer equipment have?

  • Updated web browser (Microsoft Edge, Google Chrome, Mozilla Firefox, Safari or similar).
  • Any PDF document viewer. Adobe Acrobat Reader can be downloaded at the address https://www.adobe.com/.

  • Application security: enable the JavaScript option in your browser if it is not enabled (this option is enabled by default).

    As it is a web application, there are no specific requirements for operating system, memory or storage capacity, beyond those necessary for the operation of the operating system, browser and PDF viewer used.

What are the security elements that the applications incorporate?

  • 128-bit SSL communications encryption.
  • Autenticación de usuario de segundo nivel, mediante un token único por solicitud que deberá introducirse para su envío.
  • Each external user can only access the data of the entity they represent.
  • Log of accesses and audit of modifications, which allows to identify who makes each modification and what changes have been made).
  • Connection waiting time (timeout).
Notification of errors

Functionality

If you experience errors or difficulties with the application, please let us know by registering a request at the following link:https://servicedesk.aemps.es/servicedesk/customer/portal/2/

Include as much information as possible about the incident, including screenshots, error messages, etc. To make it easier for our technicians to detect and resolve the problem.

Business

For questions related to business logic, please contact us at the address below.soportecertcos@aemps.es