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07:13:312025-06-25

Sifaex External Health Pharmaceutical Inspection Computer System

HEADQUARTERS AEMPS > Procedures > Pharmaceutical Inspection > Sifaex
Access to Sifaex
Target persons

On July 29, 2011, Order SPI/2136/2011 of July 19 was published in the Official State Gazette, which establishes the modalities of sanitary control at the border by the pharmaceutical inspection and regulates the Computer System of Pharmaceutical Inspection of External Health. This allows the electronic processing of applications, writings and communications relating to the sanitary control procedure, in relation to international traffic. It is aimed at Economic Operators and the Pharmaceutical Industry that manage or carry out Import and Export operations of Medicines, Raw Materials, Health Products and Cosmetics.

Request for access

Economic Operators who wish to access SIFAEX, must first contact the units of the pharmaceutical inspection services of the Areas of Health and Social Policy of their province where they will present the User Request Form that appears in the Documentation section requesting the authorization of access to the application.

It is remembered that each of these people must be in possession of their own digital certificate recognized and accessible on their equipment. For more information, see the sectionCharacteristics of the client equipment.

The entity shall be responsible for the custody and management of the use of these credentials within its organization.

Documentation
Characteristics of the client equipment

What authentication methods will be needed?

  • Digital certificate
  • Electronic DNI
  • Cl@ve PIN
  • In some cases it will not be necessary to have any method of authentication

What characteristics do the client teams have to have?

  • Next generation browser: Edge, Chrome, Firefox, Safari or similar.
  • The use of Internet Explorer is not recommended.
  • Any PDF document viewer. You can download the Adobe Acrobat Reader at the address http://www.adobe.com/.
  • User authorization and password of RPS.
  • Application security: activate the Java Script option in the browser if it is not active (this option comes by default).

Since it is a Web application, there are no operating system or memory or disk requirements beyond those necessary for the operating system, browser and PDF viewer chosen.

What are the security elements that the applications incorporate?

  • 128-bit SSL communications encryption.
  • User authentication using USER and password.
  • Autenticación de usuario de segundo nivel, mediante TOKEN UNICO por solicitud que el usuario debe introducir para el envío de las mismas.
  • Each external user can only access the data of the entity it represents.
  • Log of accesses and audit of modifications (it is known who modifies and what).
  • Time out of connection.
Answers to frequently asked questions (FAQs)

For any questions you may have about the SIFAEX application, send your query through the link:https://servicedesk.aemps.es/servicedesk/customer/portal/2/.

Notification of errors

Data

If you experience errors or difficulties with the application, contact us at the following link:https://servicedesk.aemps.es/servicedesk/customer/portal/2/.

Functionality

Follow the same instructions described in the previous section.